Reliance Infosystems Inc

Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

Copilot in Teams | Get meeting overviews

With so many meetings and so little time, organizing meeting action items so you can get to what's important quickly is essential. Watch this video for a demo of how Copilot in Teams works to create a meeting overview almost instantly—if not sooner.

Are you paying too much for the cloud? Free assessment

Are your cloud costs far exceeding initial projections and wrecking your IT budget? Because we partner with leading cloud providers, we can help you reduce cloud waste. Schedule a free consultation to learn more.

Microsoft 365 Copilot | Get up to speed

Watch this brief video to learn how Copilot can spare you embarrassment and keep you up to speed even when you log in late for a meeting. Contact Reliance Infosystems Inc to make Microsoft 365 Copilot a permanent Teams member.

Commercial Bank of Dubai: innovating a future proof banking platform with Microsoft Azure

A rising financial services company in the Middle East quadrupled its client base in four years and needed to upgrade its banking platform. Read about how the Commercial Bank of Dubai relied on Microsoft Azure to upgrade its application infrastructure, improve transaction security and speed and became so customer friendly that a user could open an account in just two minutes using its award-winning mobile banking platform. If you'd like to see what Microsoft Azure can do for your organization, contact Reliance Infosystems Inc today for a complimentary demo.

What is machine learning?

Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

The Total Economic Impact™ Of Microsoft Sentinel

Scaling security while managing costs is a challenge for most organizations like yours. This Forrester report outlines how Microsoft Sentinel provides measurable cost savings, enhanced detection, and operational efficiency. Check out the report to see how Microsoft Sentinel empowers your SecOps team. Contact Reliance Infosystems Inc to discuss how this solution can enhance your security operations.

Council Post: Turning The Tables With Technology And Talent

The truth is, if you don't have the tech, you're probably not going to attract the talent.

'Tiny' AI, big world: New models show smaller can be smarter

IBM Research has developed a compact time-series forecasting model with fewer than 1 million parametersThis small model enables fast predictions and requires | Think bigger means better in AI? Think again.

Balancing AI Innovation and Tech Debt in the Cloud

With meticulous governance, organizations can harness the power of AI while maintaining a secure, compliant and cost-effective cloud environment.

'The worst thing you can do' after a data breach, according to a cybersecurity expert

Data breaches are so common that you may be tempted to ignore them altogether. But doing so is a big mistake, cybersecurity experts say.

Copilot in Teams: Discern Opinions Quickly

Watch this brief video for a demonstration of Copilot in Teams capability to discern and summarize quickly and concisely the concerns and perspectives of meeting participants. Contact Reliance Infosystems Inc to get started with Copilot in Teams.

What is Azure Kubernetes Service?

Deploying and managing containerized applications is a key task for your DevOps team. There are several options to take on the job, but which direction is best for your organization? Read this insightful blog post outlining the basics of Azure Kubernetes Service, the solution that reducees the complexity and overhead of managing Kubernets by seamlessly moving that responsibility to Microsoft Azure.

The Path to AI

Your security team is facing an uphill battle against modern threats. This eBook, "The Path to AI", reveals how combining SIEM and XDR enhances visibility, speeds detection, and prepares your organization for AI-driven security tools. Download your copy of the eBook and connect with Reliance Infosystems Inc to learn how to integrate these solutions into your security strategy.

Copilot in Dynamics 365 Customer Service

Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Reliance Infosystems Inc can help put the power of generative AI to work for your customer service team.

Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services

In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.

Copilot in Teams: Ask Better Questions

When it's time to kickstart your brain cells into action, turn on Copilot for a list of insightful questions to ask in a pitch meeting or creative brainstorming session. Watch.

CARIAD creates a service platform for Volkswagen Group vehicles with Azure and AKS

Today's autos are increasingly reliant on software to meet consumer needs for connectivity, automation and personalization. Take a look at this customer story to see how CARIAD, a subsidiary of the Volkswagen Group, collaborated with Microsoft using Azure and Azure Kubernetes Service to power and accelerate the development and service of vehicle software for Volkswagen's brands.

Canopius enables data & AI innovation by building a strong foundation with Azure

What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.

Microsoft Sentinel - Cloud SIEM Solution | Microsoft Security

Visibility and speed are critical for your organization to stop cyberthreats. This video demonstrates how Microsoft Sentinel provides intelligent security analytics, helping your team see and stop threats across their enterprise in real-time. Watch the video for a closer look and contact Reliance Infosystems Inc for a consultation on how Microsoft Sentinel can empower your security operations.

3 Ways Small Business IT Leaders Can Rightsize Their Tech Investments

SMBs must take a strategic approach to technology investments to remain competitive, efficient and secure in an increasingly complex business landscape.

Top 3 tips for using Microsoft Copilot in Teams

Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact Reliance Infosystems Inc to get started with Copilot in Teams.

What is Microsoft Copilot for Azure

Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.

Oregon State University protects vital research and sensitive data with Microsoft Sentinel and Microsoft Defender

As research institutions handle growing amounts of sensitive data, the stakes for security have never been higher. This case study shows how Oregon State University used Microsoft Sentinel and Defender to protect vital research, secure data, and reduce risks. Read the story to see how your organization can benefit from these solutions. Contact Reliance Infosystems Inc to discuss how these tools can strengthen your defenses.

Build and Modernize Intelligent Apps

We know that intelligent apps allow you to rapidly build and deploy innovative solutions that deliver more value for your customers and employees. But where do you start? Download this informative eBook from Microsoft Azure that highlights five key reasons to build intelligent apps and what they can do for your organization.

Deep automation: A CIO weapon for turning disruption into opportunity

In an era of constant disruption, CIOs and technology leaders are seeking new ways to not just weather the storm but thrive. Deep automation emerges as a powerful weapon in the CIO's arsenal. This article helps CIOs turn disruption into opportunity with deep automation's adaptable nature.

Microsoft Teams: Building a Foundation for the Future

Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built-from-the-ground-up desktop app for Windows and Mac. But a new era is on the way. Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity. Contact Reliance Infosystems Inc to get started with the new era of Microsoft Teams.

Nagel-Group uses Azure OpenAI Service to help employees find information

A successful multinational company needs to ensure its workforce can quickly access the information and know-how that will serve their clients' needs. Find out how Nagel-Group managed this issue using an innovative solution based on Azure OpenAI Service to save time and assist their teams with useful, high-quality answers.

More about us

Business Type
MSP (Managed Service Provider)
CSP (Cloud Service Provider)
MSSP (Managed Security Service Provider)
Systems Integrator

Solution Types
Data and AI
Cloud Solutions
Hybrid Cloud Solutions
CRM Solutions
Cyber Security

Cloud Solutions
AWS
Azure

Industries Supported
Retail/Hospitality
Banking/Finance/Insurance
Construction
Healthcare/Pharma
Legal/Accounting
Manufacturing

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