Digital transformation is a driving force in business. And enterprises today are accelerating digital initiatives to gain a competitive edge. Read this eBook to see why cloud is such an important tool in this process and how Microsoft Azure enables you to start and accelerate migration at the pace you choose.
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Cyber criminals are constantly inventing new and more sophisticated threats, from ransomware cleverly hidden in an email attachment to a multi-phased threat that will sit in your system for weeks letting attackers download data and corrupt files. These threats are a huge risk for your business. In this infographic, you can learn out how to better protect your company by developing a zero-trust security fabric that will ensure secure access to your sensitive data and applications. View it for an at-a-glance.
How can organizations minimize infrastructure costs, automate workflows and deliver new or improved services to customers? With the Microsoft Intelligent Data Platform (MIDP), your organization can benefit from a unified approach that delivers a projected ROI of 95% to 232%. The Forrester Report, New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform highlights key findings. Download your complimentary copy of the report to review quantified projected benefits to productivity, efficiency, cost savings, uptime and income. Contact Microsoft partner, Reliance Infosystems Inc, to discuss how we can support your migration to MIDP.
There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS). Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with Reliance Infosystems Inc to see how we can help.
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The cloud is a massive attack surface and runtime security is complex. AI plays an essential role for managing the scale and sifting through the noise.
When it's time to kick start your brain cells into action, turn on Copilot for a list of insightful questions to ask in a pitch meeting or creative brainstorming session.
There's a strong need for a cloud solution capable of solving data fragmentation problems of the past and present. Find out why the Microsoft Intelligent Data Platform is the best answer in this informative blog pointing out how it can easily manage spikes in data, new workloads and the challenges of emerging technologies.
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
This interesting article from Microsoft will help you understand the four stages of creating a digital trust "fabric" to strengthen security for your distributed enterprise. Zero trust is an approach to security that continuously monitors and authenticates users and applications to make sure they are, in fact, authorized to access the data or applications. Read this article to learn more about Microsoft security and zero trust solutions.
Are you in digital debt? Find out how excessive business tools and notifications can lead to burnout and decreased creativity. Get actionable tips on driving IT efficiency, erasing digital debt and reinvigorating your exhausted staff.
Data centers will get bigger, while more processing will move closer to the edge. The exponential growth in data centers necessary to meet AI's computing demands will have massive implications for businesses and the economy.
Read this article for a comprehensive overview of the key trends that will shape the cybersecurity landscape in 2024 and beyond—including diverse attack vectors, IoT vulnerabilities, AI and ML powered attacks, and much more. knows the latest cybersecurity trends and can help you stay ahead of threats.
Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact Reliance Infosystems Inc to get started with Copilot in Teams.
The survey says: "High-quality CX isn't a nice-to-have—it's a revenue driver." That may be the understatement of the decade. Fully 73% of consumers rank customer experience (CX) as a vital factor in their purchase decisions (coming after only price and product quality). Download this eBook for insights on the innovative new digital tools and strategies business leaders like John Hancock are embracing to rise above customer expectations and stay competitive. Contact Reliance Infosystems Inc to start driving your revenue to greater heights with Azure digital tools and services.
CISOs face numerous challenges in identity access management. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra, a cloud-based identity and access management service, to identify the cost, benefits, flexibility and risk factors that affected their investment decisions. Download your complimentary copy of the report to explore findings.
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
What's the financial impact of using a comprehensive AI solution? If you've wondered about this, read this Forrester analyst report in which six decision makers at five customer organizations were interviewed regarding their experience with Microsoft Azure AI and how it benefited the bottom line.
B-Tech is an Egyptian retail giant specializing in household appliances and consumer electronics. Read how B-Tech used its digital transformation arm b_labs to build a competitive advantage with Microsoft Azure, boosted service availability to 99.9 percent, cut time to market by 30%. Bye-Bye Black Friday back-office blues. Ready to build your competitive advantage with Microsoft Azure? Reliance Infosystems Inc is ready too.
Teams has grown to serve over 320 million monthly active users across 181 markets and 44 languages. Today, more than 75% of monthly active users are using the new built- from-the-ground-up desktop app for Windows and Mac. But a new era is on the way. Read this blog for a deep dive into the many investments Microsoft is making across the board in the fundamentals of Teams, setting a new standard for performance, reliability, and simplicity. Contact Reliance Infosystems Inc to get started with the new era of Microsoft Teams.
A major provider of customized digital experiences for restaurant and convenience store guests was exploring the expansion of its services into global markets when it realized it needed a scalable platform that would grow with them. Read this illuminating customer story showing how Paytronix migrated to Microsoft Azure and has seen their platform become faster, more secure and cost efficient.
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Ensuring that only authorized end users and applications can access your enterprise data is fundamental to strong IT security. But traditional identity access management (IAM) security comes with multiple challenges, including the rise of AI deepfakes and other AI-enabled threats. In this article, Microsoft explains its zero-trust approach to security. Read the article for ideas on how you can deploy a zero-trust security strategy at your organization.
Confusion surrounding generative AI exists in the market, leading enterprises into unnecessary expense and delays, according to Gartner's Erick Brethenoux.
Microsoft Teams provides a versatile, feature-rich integration platform for enterprises to streamline workflows, digitize and automate processes, and connect and empower employees across departments and locations to strengthen strategic alignment, engagement and productivity. Read this Forrester Analytic Report for everything you need to know about cost savings and business benefits enabled by Teams as a unified platform for communication and collaboration. Download it today. Contact Reliance Infosystems Inc with questions and comments.
Cybersecurity requires regular assessments of the environment, identifying the top risks, patching those and then retesting to confirm those issues have been resolved.
There are many AI governance platforms in the marketplace, but only one has been recognized as a Leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. See why Microsoft was granted this honor in this blog post showing why organizations choose it to scale their AI innovations with confidence.
"In the words of Blake T. Lunsford, Director of Information Technology at Alabama Appellate Courts System (AACS) their "technology infrastructure was functional but lagging behind modern standards...and faced limitations in terms of system integration, scalability, and security capabilities." Microsoft empowered Lunsford's AACS IT team to modernize a new case management system while also upgrading to Windows 11 Enterprise and Microsoft 365 Government. Great story. Check it out. Ready to modernize your IT infrastructure? Let Reliance Infosystems Inc help you get started.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Reliance Infosystems Inc can help put the power of generative AI to work for your customer service team.
'Microsoft Copilot for Security' White Paper, provides insightful data on enhancing cybersecurity operations. The paper reveals that using Copilot within Microsoft Defender XDR environments, professionals and novices alike can significantly improve in both speed and accuracy. Embracing Microsoft Copilot for Security's transformative ability can assist customers in adopting this advanced tool that not only saves time but also provides substantial improvements to the quality of security incident analysis and reporting.
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